Hong Kong company registration-Shenzhen company registration-overseas company registration-onshore port

1.- Privacy policy
Our Commitment
We are committed to protect your privacy. We value the trust that you have placed in us by providing your personal data and we are committed to take all reasonable precautions to protect your information from misuse and to keep it secure by complying with all applicable data protection laws and regulations in Hong Kong, as amended from time to time. This Privacy Policy will be reviewed by us regularly and can be modified occasionally. Please read carefully on how we collect, use, transfer and retain your personal data.

Provision of Your Personal Data
You are not required to provide the personal information that we request, but we may not be able to provide you with our products, services or benefits or you may not be able to login to our platforms or use certain features without such information.
- (a)
- when you purchase services at our online or branches;
- (b)
- when you participate in our events or promotions programs;
- (c)
- when you register an account with us;
- (d)
- when you participate in any surveys or marketing campaigns;
- (e)
- when you login to visit our websites, use our mobile applications or view any of our social media pages;
- (f)
- when you use the Wi-Fi service at our branches or events;
- (g)
- when you contact us whether in person, by phone, by email or via any social media platforms, to make enquires or provide information;
- (h)
- when verifying your identity;
- (i)
- when you subscribe to our marketing or promotional materials.
The Types of Personal Data We Collect
The types of personal data we collect may include:
- (a)
- your title, name, gender, telephone number, email address, home, mailing, billing, delivery address or other contact information, your day and month of birth, your payment or credit card information, username and password, and other personal data you voluntarily provide to us; and
- (b)
- IP address, real-time geographic location data, browser settings, browsing records, referring websites, and other internet log on information of your computer or mobile device.
Purposes of Collection
Your personal data may be used for one or more of the following purposes ("Purposes"):
- (a)
- communicating with you;
- (b)
- verifying your identity and any accounts you have with us;
- (c)
- administering any loyalty or other marketing, promotional or corporate programs that we are involved in, including providing you with the benefits that you are entitled;
- (d)
- processing your orders for products and services you place with us (such as maintaining your shopping cart, attending to billing, payments, refunds and delivery arrangements);
- (e)
- handling and responding to your inquiries, suggestions or complaints;
- (f)
- conducting customer surveys or organizing events for customers;
- (g)
- providing you with customers service;
- (h)
- conducting analysis to help us better understand our customers and to improve our services and products;
- (i)
- customizing the information displayed on our shopping websites/apps and social networking/media platforms to create better customers experience;
- (j)
- designing targeted promotional offers;
- (k)
- conducting advertising activities, including targeted advertising;
- (l)
- with your consent, conducting direct marketing activities;
- (m)
- meeting legal, regulatory or compliance requirements, dealing with enquires from law enforcement or regulatory bodies or for the purpose of obtaining legal advice; and
- (n)
- any other purposes directly related to any of the above purposes.
Direct Marketing
We intend to use your personal data for direct marketing which will include the marketing and promotion of all products and services offered by the Onshorer Group. We will not, however, use your personal data for such direct marketing activities without your consent (which includes an indication of no objection). You may opt-out of receiving information in relation to the direct marketing activities by indicating your preference where appropriate or request us to change your preference (without any fees), at any time by contacting our Customer Service Representative as set out below under “Further Information” or the unsubscribe link provided
We have intentions to use your personal data for direct marketing which will include the marketing and promotion of all products and services offered by the Onshorer Group. We will not, however, use your personal data for such direct marketing activities without your consent (which includes an indication of no objection). You may opt-out of receiving information in relation to the direct marketing activities by indicating your preference where appropriate or request us to change your preference (without any fees), at any time by contacting our Customer Service Representative as set out below under “Further Information” or the unsubscribe link provided

Information We Collect by Automated Means
We may collect certain information by automated means when you visit any of our mobile or on-line platforms, such as cookies, web beacons and web server logs. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, address of the web page that linked you to our platforms, information on actions taken on our platforms, and dates and times of visits to our platforms. Information collected from these automated means may be used for some of the Purposes.
Cookies are small pieces of information that your web browser stores on your computer or other internet-connected device when you visit a website. Our cookies identify your browser to us and allow us to recognize you when you return. Most browsers automatically accept cookies. You may choose to disable certain cookies by changing your browser’s settings. But without cookies, you may not be able to use all features and services offered on our websites. Our web servers may log details and record your information automatically. We may also use web beacons, tags on our web pages, to link web pages to particular web servers and their cookies and to transmit information collected through cookies back to web servers.

Websites of Third Parties
This Privacy Policy only applies to us, but not to any other third parties (including any websites maintained by them). When you click on links and/or ad banners that take you to either third parties' websites or websites of companies associated with us, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the internet, we do not accept responsibility for any actions taken by third parties outside our web domain.
Such marketing activities may be provided to you in various methods in accordance with the personal data you provide to us, including advertisement, postal mail, telephone call, email, text or messages on your mobile devices.
We will not use your personal data for direct marketing activities unless we have received your consent (which includes an indication of no objection). You may partially or entirely opt-out of receiving information in relation to the direct marketing activities by indicating your preference where appropriate or request us to change your preference (without any fees), at any time by contacting our Customer Service Representative as set out below under “Further Information” or the unsubscribe link provided.

CCTV
Our stores are equipped with CCTV cameras for security reasons. Information obtained through the CCTV system will only be used in compliance with the requirements of the Personal Data (Privacy) Ordinance and will not be kept for longer than necessary.

Transfer of Personal Data
We may disclose or transfer your personal data to companies within the Onshorer Group or to any third party service providers or business partners, whether within or outside Hong Kong, as necessary on a need-to-know basis to fulfill any of the Purposes, which include the processing and storing of your personal data. We may also disclose or transfer your personal data to any other party when we believe such disclosure or transfer is required for legal or regulatory reasons or where it is necessary to protect our interests (as permitted by law). We also reserve the right to transfer your personal information with us in the event we are involved in any merger, acquisition or corporate reorganization. However, we will not transfer your personal data unless the transferee agrees to use your personal information in accordance with this Privacy Policy.

Retention of Personal Data
We will retain your personal data for as long as it is necessary to fulfill the purposes for which the personal data is to be used and delete any of your personal data that we have stored as soon as reasonably practicable, subject to, or where otherwise required by law or permitted by law.

Protection of Information
In order to protect your personal data against accidental, unlawful or unauthorized access, we maintain appropriate administrative, technical and physical safeguards to keep your personal data safe. Our security measures include secured servers and restricting access to personal data to personnel who have a need t o use the data and who have been trained to handle such data properly and observe confidentiality.

Rights of Access and Correction
You have the right to request access to, and the correction of, your personal data held by us about you. If you wish to access or correct your personal data, please contact our Customer Service Representative as set out below under “Further Information”. We will verify your identity before handling your request and a reasonable administrative fee may be charged for complying with such request.

Changes to Privacy Policy
We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on our website (onshorer.com / payment.onshorer.com) and other mobile platforms. We encourage you to visit frequently to stay informed of our most updated version.

Visa and MasterCard regulations in UAE
- •
- All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
- •
- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
- •
- Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. with the above statements.
Further Information
If you have any questions regarding this Privacy Policy, please contact our Customer Service Representative:
- •
- by telephone: +852 2375 4499 (during business hours: Monday to Friday, 9:00 am to 5:00pm) (Hong Kong is GMT +8);
- •
- by e-mail: info@onshorer.com; or
- •
- by mail: Onshorer Business (HK) Limited, Unit 826, 8/F Ocean Centre, Harbour City, TST Kowloon, Hong Kong
- In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.
2.- Terms and Conditions
Welcome to onshorer.com / payment.onshorer.com, the leading on-line one-stop shop for all services/products needs. To ensure a safe, enjoyable environment for all of our users, we have established our Terms of Use. They spell out what you can expect from us and what we expect from you. Please note that by accessing any area of onshorer.com / payment.onshorer.com, you agree to be bound and to abide by these Terms of Use. We also strongly advise you to see our full privacy policy statement. These sites onshorer.com / payment.onshorer.com is owned and operated by Onshorer Business (HK) Limited. Any reference in these Terms of Use to onshorer.com / payment.onshorer.com shall include reference to Onshorer Business (HK) Limited, their respective employees and agents.

Compliance with laws
Onshorer Business (HK) Limited is a company incorporated under the laws of Hong Kong. We operate in Hong Kong and comply with all the laws and regulations of Hong Kong. All our services are in compliance with all the requirements and specifications under the laws of Hong Kong. We are not in a position to guarantee compliance with specific local requirements or specifications under the local jurisdictions of customers.
We recommend delivery services for shipping of the documents/products you ordered. However, should you prefer other delivery services or forwarders, you may contact us or make your own arrangement. The documents and shipment fees are denominated in HK dollars with local currencies equivalent for reference. All orders placed are transacted in HK dollars.

Order Terms
Our order terms are contained in the sections headed Ordering and Shipping Delivery. All orders are subject to these order terms in addition to these Terms of Use.

Use of forwarder
We recommend delivery services for shipping of the documents/products you ordered. Your rights regarding the delivery of the documents/products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. By choosing the forwarder we recommend, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder and the shipping fee. We disclaim any liability whatsoever and you assume all risks and liabilities associated with its use. However, you are free to choose other delivery services or use whichever forwarder for the delivery. In case you wish to use a forwarder which is different from our own suggestion, please contact our Customer Service Representative by phone +852 2375 4499 during office hours or by e-mail to info@onshorer.com . The delivery time may take longer if you choose your own forwarder.

Our trademarks, service marks and copyright
The following trademarks and service marks belong to Onshorer Business (HK) Limited or its affiliates and all rights in them are reserved: ONSHORER, 在岸港, onshorer.com / payment.onshorer.com. These and other ONSHORER or onshorer.com / payment.onshorer.com graphics, logos, service marks and trademarks of Onshorer Business (HK) Limited and its affiliates and subsidiaries may not be used without the prior written consent of Onshorer Business (HK) Limited or its affiliates or subsidiaries. All other trademarks, product names, company names and logos appearing on onshorer.com / payment.onshorer.com are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on onshorer.com / payment.onshorer.com, are the exclusive property of onshorer.com / payment.onshorer.com and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of onshorer.com / payment.onshorer.com or its software suppliers and is protected by Hong Kong and international copyright and other applicable intellectual property laws.

Use of Site
This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); onshorer.com / payment.onshorer.com reserves the right (but without the obligation or liability) to prohibit or remove any such material.

Resale Purpose is Not Permitted
All services/products sold are for customers' use only and shall not be commercially resold; onshorer.com / payment.onshorer.com may refuse any purchasing order which it suspects is for commercial resale.

Title of Products, Documents and Fees to Import
All title of documents/products will be passed to customer when order is dispatched by onshorer.com / payment.onshorer.com. These sites onshorer.com / payment.onshorer.com will deliver the documents/products according to customer’s instructions. For many international shipments you may be required to pay customs and duties, obtain certain licence or apply for registration of your purchased documents/products in your own country to receive delivery of your package. The customs charge and/or import regulation is determined completely by the government of your country, and as such we have no control over those costs or regulations. As such, onshorer.com / payment.onshorer.com will not pay, nor be held responsible, for such costs or arrange for application of import license. By continuing with you order you agree to be responsible for any customs or duties incurred as a result of your country's customs and duties regulations as well as obtaining any import registrations or license required for the documents/products you are purchasing. If the package is rejected by the customs of your home country or otherwise and returned to onshorer.com / payment.onshorer.com you will be responsible for the return shipping charges.

Disclaimer
The site and its content are provided on an "as is" basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). These sites onshorer.com / payment.onshorer.com is only providing a venue for the sale of services/products on its site and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site or use of any of the services/products ordered at its site). Please read all information, warranties or warnings with your sales agent before using any services/products ordered on onshorer.com / payment.onshorer.com. These sites onshorer.com / payment.onshorer.com shall not be liable for the accuracy, fitness for a particular purpose or quality of such services/products or reliability of any information provided by your sales agent of such services/products and it is your responsibility to evaluate the respective information.
Although onshorer.com / payment.onshorer.com use reasonable efforts to have the name of documents/description of documents/products displayed as accurately as possible on those sites, we do not warrant that the name of such documents/description of services will be accurately understand by the customers.

Indemnity and Limitation of Liability
You agree to indemnify, defend and hold harmless onshorer.com / payment.onshorer.com from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the site. You further agree that onshorer.com / payment.onshorer.com shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against onshorer.com / payment.onshorer.com for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of onshorer.com / payment.onshorer.com, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.

Links to other sites
Occasionally, onshorer.com / payment.onshorer.com may make available a link to a third party's web site. These links will let you leave onshorer.com / payment.onshorer.com. The linked sites are not under onshorer.com / payment.onshorer.com control and onshorer.com / payment.onshorer.com is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. onshorer.com / payment.onshorer.com is not responsible for webcasting or any other form of transmission received from any linked site. These sites onshorer.com / payment.onshorer.com provides the links only as a convenience. onshorer.com / payment.onshorer.com does not endorse the site or its use or contents.

Our Privacy Policy
You agree to our use of information about you as described in our privacy policy.

Termination
onshorer.com / payment.onshorer.com may terminate or suspend your access to all or part of the site, without notice, for any conduct that onshorer.com / payment.onshorer.com, in its sole discretion, believes is in violation of any applicable law or is harmful to onshorer.com / payment.onshorer.com or a third party.

Notice
onshorer.com / payment.onshorer.com may deliver notices to you by means of electronic mail, a general notice on onshorer.com / payment.onshorer.com or by post. You may give notice to onshorer.com / payment.onshorer.com at any time by means of electronic mail to onshorer.com / payment.onshorer.com or by post to the following address: Unit 826, 8/F Ocean Centre, Harbour City, 5 Canton Road, TST Kowloon, Hong Kong.

Modification of Terms
These Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.

Governing Law
These Terms of Use (including the order terms contained in the Help page) shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms.

Visa and MasterCard regulations in UAE
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- Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
- •
- United Arab of Emirates is our country of domicile.
- •
- Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
- •
- If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
- •
- The cardholder must retain a copy of transaction records and Merchant policies and rules.
- •
- We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies).
3.- Refund/Exchange Policy

Please note that before providing a refund or exchange for any services we will first verify its condition.
We regret that we do not refund original shipping and handling fees with the services. We can only refund the total value of the paid amount. Administration fee will be charged for refund transaction by Telegraphic transfer and the administration fee is non-refundable.
Refund will be issued to the same account holder and in the same form of payment originally used for purchase.
Cash refund is not available at present, refund will be issued by Telegraphic transfer.
4.- Delivery/Shipment Policy
Visa and MasterCard regulations in UAE
- •
- onshorer.com / payment.onshorer.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- •
- Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
5.- Refund and Cancellation Policy / Cancellation and Replacement policy
Visa and MasterCard regulations in UAE
- •
- Refunds will be done only through the Original Mode of Payment.
Last update: April 2019
Onshorer Business (HK) Limited
Onshorer Business Services LLC